1. Contact Business for Refund :

• Customers should reach out to us to request a refund. So we can then initiate the refund process.

2. Track Your Refund :

• Customers can track the status of their refund using Razorpay's Refund Tracker tool.

3. Raise an Objection :

• If a customer is unable to contact the business or is not satisfied with their response, they can reach the bank for further details.

Refund Policy

1. Refund Initiation :

• The merchant initiates the refund process through Razorpay.

2. Refund Processing :

• Razorpay conveys the refund information to the acquiring bank, which then communicates with the issuing bank to process the refund.

3. Refund Timeline :

The refund timeline varies depending on the payment method used. Here are the typical refund timelines for different payment methods:

• Credit/Debit Cards: 5-10 working days
• NetBanking: 2-10 working days
• Wallets: Instant-3 working days
• UPI: 2-7 working days