How the Refund Process Works:​

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​1. Contact Business for Refund : Customers should reach out to us to request a refund. So we can then initiate the refund process.​

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2. Track Your Refund : Customers can track the status of their refund using Razorpay's Refund Tracker tool.​

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3. Raise an Objection : If a customer is unable to contact the business or is not satisfied with their response, they can reach the bank for further details.

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Refund Policy

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​1. Refund Initiation : The merchant initiates the refund process through Razorpay.​​

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2. Refund Processing : Razorpay conveys the refund information to the acquiring bank, which then communicates with the issuing bank to process the refund.​

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3. Refund Timeline : The refund timeline varies depending on the payment method used. Here are the typical refund timelines for different payment methods:

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• Credit/Debit Cards: 5-10 working days

• NetBanking: 2-10 working days

• Wallets: Instant-3 working days

• UPI: 2-7 working days

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It's essential to note that refunds are always credited back to the source mode of payment.